BAD BAD SERVICE

good day FNB i am very disappointed and frustrated with you at the moment.I went to your Parow centre branch yesterday 04 September 2019 to apply for a loan.I was advised i can get a loan of R30 000 where my current loan i have with you will be consolidated.I was in agreement with that and i signed a contract to say that I agree.I have the contract as proof.The consultant at the branch advised me that the funds will be available in 30 min to an hour.Today still no funds reflected in my account I contacted the loans dept and spoke to pearl who advised me that my loan has now been reduced to R7000 over 6 months.She did not even give me a reason why she just said that's is what are giving you.I told her I have a contract for 30 000 from the branch what about that.I asked for her supervisor and she just dropped the line on me.I am a premier cheque account holder with fnb and I feel that im being threated very unfairly here.I will close my and my wives account.how can the branch approve me for an amount but the next day i get declined.please call me urgently on *** EA jacobs ***.I have the contrct that myself and the branch consultant signed