Bad bad service

I have 2 cards one expires 07/22 and the other one 12/22, I got a sms on 21/6 saying Dsv will contact me to arrange delivery. I called them immediately since I wanted them to deliver it to my sons house who works from home. I am on the road 6 days a week. They were having high call volumes and gave me a option to leave a message for a call back which i did but up to now nobody had call me. Tuesday I got a sms to say my card is ready for collection at Bellville Civic Centre. I was ****** there 2 years ago and I tried to avoid going there. I decided to go there and when arriving thereby 14h30 the place was lock up. Not a single car or any movement except for a security guard. When asking her what the situation is she told me they no longer do business. All was under lock and chain. I then started a secure chat to find out what next. Was for almost 3 hours been send forwards and backwards asking if it is my credit card/debit card. But it the person looked at my record it should have been clear that i am calling in connection with first card due to expire 07/22 which is a debit card. I do not even have a credit card. I was told to go on my profile and choose another card to be issued to me at a fee of R75 which I refused to pay because I cannot get my card from the branch that has closed down. When looking on my profile I notice that the card that expires 12/22 needs to be activated which means that is the one they now issued. My feeling is first replace the card that expires first. I hang up at the end because they did not understand that I was standing at the bank and the bank was closed. Then looked on the website to see which branch would have been open today by the time I finished work and it was only Cape Gate. The website said they are open till 16h00. Driving all the way there just to find out that that they close at 14h00 (that is their hours on the window which is not the same as their website. Super super frustrating). I in the meantime got another message to say my card is ready for collection at Bellville Civic centre. I have a couple of products with FNB and has been a client for many years. I feel super frustrated by this. I am having difficulty to walk, work long hours and need the card/s to be delivered were i ask them.