Bad bad service

08 Oct 2015 13H15: I phoned *** and spoke to Vanessa Johnson who harshly corrected for m=saying 'good morning'. I asked for her branch manager who could not help me and gave me Broadacres Branch Manager *** Casper - who after 90mns of 'checking' could not help me. Gave me *** (internet banking) and spoke with someone who didn't want to help - actually he didn't want to talk at all, so I got the silent treatment. My account has again been 'frozen' for the 5th time this year. No one knows why, not even FNB's staff. We are an NGO helping the poor, children at risk, substance abuser, unwed mothers, street people, etc. We do have money in the account and have never been overdrawn. This is the treatment we receive over and over again.