Bad bad service

Good day, I have been requesting from numerous departments for assistance in closing my account to date my queries have not been resolved. The most frustrating is the fact that I keep incurring monthly charges on an account which I am not using. My first request was submitted in November at FNB North Rand branch up to communicating with all call centers but no one is assisting instead have been pushed from pillar to post. I believe I am unfairly treated and your bank needs to take my request and rectify your incompetence.