MvdL
Maria van der Lith

1 reviews | Active since Mar 2017

28 Mar 2017, 12:18

Bad Bad service

<p>I app**** for a credit card on 08 March 2017. I received confirmation that a credit card was opened for me with an account number and I was requested to send my proof of address and a copy of my id, which I immediately did. On 3 March 2017 I received an e-mail asking for three pay-sips, which I immediately sent. On 15 March I received another e-mail requesting one of the payslips which I already sent. I sent it immediately, again. On 17 March 2017 I phoned to find out what the status is and was requested to send the outstanding payslip. I informed the person that I already did and he provided me with his e-mail address and asked me to send it to his e-mail so he can upload it, I did so immediately. On 20 March I phoned to find out what was going on and was asked if they could do the quote with me, I agreed and we went through the whole quote process and I was informed that a courier will contact me to find out where to deliver the card. On 24 March I received an e-mail saying I must please phone a number so my application can be finalised, I did so and was told that they cannot put me through to the department that must quote me but will request them to call me and this will definitely be done today. I said I already received a quote on 20 March 2017 form Brian but the consultant could not find anything on the system and confirmed that someone will phone me the same day. Nobody phoned. I phoned again today, 28 March 2017, and was told that there are now two applications for me but that someone will phone me just now to finalise the matter. I am now sitting here waiting and so far no one phoned and based on my previous experiences I am sure that nobody is going to phone. I have no idea what to do anymore. I have no missed calls from any unknown number or any number that is not save on my phone so there seems to be no calls made to me. I also do not have any missed calls or messages on my work phone. This is really the worst service I have ever received and would appreciate if someone can contact me to finalise this application, FOR REAL this time. Regards</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Mar 2017, 12:43
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)