1 reviews | Active since Mar 2017
BAD BAD SERVICE
<p>I HAD ***** ON MY CARD END OF FEB 2017 WENT INTO BALFOUR TO FILL IN ***** FORM HAPPILY THAT WAS SORTED OUT I THEN HAD TO GO INTO BALFOUR TO COLLECT MY NEW CARD WHICH I DID I ASKED THE LADY TO MAKE SURE THAT MY CELL NUMBER IS LOADED ON THE NEW CARD SO WHEN I PURCHASE MY PHONE WILL NOTIFY ME YES ITS ALL SORTED SHE SAYS THIS WAS MID MARCH 2017 I PROCEEDED TO CHECKERS MADE A PURCHACE NO NOTIFICATION I CALLED IN TO FNB CALLED TO ASK WHY IM NOT BEING NOTIFIED OH THE GUY SAYS U NEED TO CALL A CERTAIN NUMBER WHICH HE GAVE ME I CALLLED GOT REFERENCE NUMBER I WILL BE CALLLED TO DATE NO CALL I CALLED AGAIN GOT ANOTHER REF NUMBER STILL WAITING I LOGGED ONTO FNB WEB SITE LOADED 2 COMPLAINTS GOT 2 REFERENCE NUMBERS STILL WAITING I CALLED THE ********** 404 THIS MORNING AND TOLD THE LADY MY STORY AGAIN SHE SAYS IT DEPARTMENT ARE WORKING ON THE PROBLEN WHAT **** A GENTLEMAN WAS STANDING IN FRONT OF ME AND HIS PHONE WAS NOTIFIED WHEN HE MADE A PURCHACE WHY AM I NOT BEING NOTIFIED NATALIA ********** 483</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
