1 reviews | Active since Nov 2016

23 Nov 2016, 16:41

Bad Bad Service

<p>For some reason my future business with FNB is just not good enough anymore. It took some time to get a appointment with a online banker, and when the appointment was made (on which one had to wait 21 days for this appointment) on the day of the meeting the online banker sends a email....."oh sorry not feeling well. Wont be attending." Then emails get send back and no replies.</p> <p> </p> <p>Is this the kind of service that FNB is giving out now. No more pride ??????? Clients not good enough ???????</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Nov 2016, 08:52
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply24 Nov 2016, 08:52
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)