Bad Bad service - *****

It has been almost one month now to sort out ***** on my account. First logged the ***** on 02.10.2023 and FNB told me 14 workings days, then we I asked how far is the investigation the answer is all the time 48hours.. ******* can just take your money but you have to wait and wait. They did send me an sms regarding the amount that went of my account and I sms back it was ***** as requested on the sms and still I have to wait and wait.. There turn around time is not true and in my eye that is also "*****" to lie to and customer. I have been with them for many many years and this is the way they treat there customers.. stay away as I will be closing my accounts after this incident.