BAD BAD SERVICE

At the end of May 2020 I went into the local FNB Bank in Trichardt, Mpumalanga. I wanted to return two debit orders as I had cancelled my insurance and data contract with Webafrica. A very kind gentleman assisted me with logging into the app on my phone and helped me to request for the debit orders to be returned. THIS NEVER HAPPENED. I went into the bank again on Friday 12 June 2020 to find out why these debit orders had not been written back. the kin gentleman once again assisted, told me that they were unable to reverse debit orders at the branch. He directed me to a phone, called FNB call centre for ma and when the call was answered by a lady by the name of Nobuhle, told me that i was under debt review and why have I never told the bank about it. I told her that I had come out of debt review in 2009. All creditors were informed at the time. I have tried to contact the debt councillors but found that they no longer existed. I asked Nobuhle why she was asking me about debt review when I wanted the bank to reverse two debit orders and was told that the SYSTEM requires it from them. I told her that in the last 2 years I had successfully app**** from other bank institutions for credit cards. I sat at the bank for 45 minutes, was told that Nobuhle's supervisor will call me back which never happened. Now I want the debit orders reversed. This is my personal account and I do not owe FNB any monies. On this account I make the decisions.