Bad bad processes and customer service

So yesterday morning I needed to pay a client via my business account. I attempted to transfer money into my business account but accidentally transferred it into my Westbank account. Firstly, I dont have a westbank account, I have a westbank debit account which should fall under payments and not transfers. Be that as It may, I made that mistake. I immediately contacted FNB via the Secure Chat and then via their contact details. I was referred each time to Westbank. I tried calling 6 times yesterday and once today, each time getting the same result, dropped call on IVR prompt to enter date of monthly installment. So, as I cannot get a hold of anyone the next best option is Hello Peter, maybe someone will realise they have clients who have real issues that need real people to resolve.