BAD, BAD FNB, doesn't even matter if you're a private clients banker!!!!!!!

*****ulant transactions were made on my FNB Credit Card on Sunday, 6 October. The amount is R 4 744.50! I immediately called FNB private bankers number and also temporarily put my card on hold. It is all pending, but, the money was taken off.........................and it shows on my banking app, BUT NOT ONLINE. I've asked if I can go to the bank to ask FNB to stop/reverse it immediately, BUT, no forms must be completed and I'll have to wait 7 to 14 working days..............WHAT?????????? This is PATHETIC, seeing also that I'm a private banker. SO MUCH FOR PAYING HIGH FEES AND RECEIVING HELP!!!!!!!!!!!!!! My private banker is also always not available - sent e-mail yesterday and today, calling his cell - NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU BETTER RECTIFY THIS TODAY FNB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will DEFINITELY be looking to bank with someone else after this...................................IF IT'S NOT SOLVED TODAY! You feel nothing for your clients, no matter how many years one is a client.