Bad bad Customer Service

I had an incident at FNB Atm at Hyde Park branch. I was depositing money into my account and the machine got jammed with my money and did not reflect that the money was deposited into my account. I got a quick assistance from a lady who went and look for another lady who is supposed to be opening up the machine and take out the money. That woman took 30 minutes to show up even so she was so sour like a lemon. It took me 45 minutes exactly waiting. No one was saying anything and finally I had to ask the lady who assisted me the first time if i should come inside the branch or what. I had to fill in some forms and i was told that unfortunately the money will reflect in my account after 48 hours. I wasn't given anything to prove that the incident happen or at least proof of anything happening. Right now i don't have proof. I need someone to say something. What happened to good customer service? I don't need someone with a sour mood pls.