1 reviews | Active since Nov 2016
BAD BAD CLIENT SERVICE AND NO FEEDBACK
<p>We opened up a Bussiness account and had to do online banking, wich was set up by Enterprise banking.</p> <p>For some reasons no one understands why our online profile was deleted and our wonderful consultant is alway in a meeting or refered us to people that does not even work with the accounts. I am now busy to sort this out for the last 7 days and when you call the call centre, they are as useless as can be. They will log a complaint and then get back to me within 24-48 hours. Well 7 complaints later and no phone calls to help me. Went to the Durbanville branch this morning and they could not even get the assistance from the online group. I cannot even link my account to pay my accounts. I can do absolutely nothing with my account at the moment except that FNB is already taken their monthly service free for NO ........... SERVICE. I am now in the process of moving all 3 my accounts over to another bank to see if the service they promise me will be delivered.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
