KT
Katherine T

1 reviews | Active since Nov 2016

02 Nov 2016, 13:23

BAD BAD CLIENT SERVICE AND NO FEEDBACK

<p>We opened up a Bussiness account and had to do online banking, wich was set up by Enterprise banking.</p> <p>For some reasons no one understands why our online profile was deleted and our wonderful consultant is alway in a meeting or refered us to people that does not even work with the accounts. I am now busy to sort this out for the last 7 days and when you call the call centre, they are as useless as can be. They will log a complaint and then get back to me within 24-48 hours. Well 7 complaints later and no phone calls to help me. Went to the Durbanville branch this morning and they could not even get the assistance from the online group. I cannot even link my account to pay my accounts. I can do absolutely nothing with my account at the moment except that FNB is already taken their monthly service free for NO ........... SERVICE. I am now in the process of moving all 3 my accounts over to another bank to see if the service they promise me will be delivered.</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2016, 13:43
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2016, 13:46
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)