Bad, bad, bad service from Jabulani FNB branch

Very bad and disappointing experience with FNB Jabulani mall, a service agent by the name of Martha Mashaba gave us one of the worst services I have ever experienced in my life. We were told to wait 31 days for my father's late estate account to be closed and his money to be transferred to a new account, we rocked the in fhe 4th January 2023 having submitted all the required documents including letter of executorship on the 20th December 2022, the next thing we are told accounts have not been closed and it's not there fault, they will call us Monday and a lot of condescending attitude that goes with arrogance and a rude attitude.