Bad Bad Bad Service.

I had a big overdraft, accidentally reduced it to a smaller amount than I wanted to reduce it to. It has been a week struggling to get co-operation from FNB to shift my OD up to where I initially wanted to reduce it to. A pre-approved OD at first, now I have to fill in forms and apply all over again to have it shifted. Did that, done and dusted - FNB keeps on responding with the 24 to 48 hours excuse for OD to be shifted since application has been accepted. NO RESPONSE since monday. Please don't provide "Private bankers" if they keep you on hold for 20+ minutes and are no help at all because it has been 5 days now with no action. Utterly Disappointed in the service we pay for - Just because most people are used to bad service in RSA doesn't mean that is is acceptable.