Bad bad bad service

I logged a complaint with FNB a month ago. It has still not been resolved! After my last email to them it has been 10 DAYS and still no response. Your auto reply says you will respond in 24 hours. I don't know how long your 24hours is, but mine is definitely not 10 DAYS! I got an email saying that they have proof they sent an email to me, so I requested a copy of the proof. If you have this proof, why would it take more than 10 days to forward it to me??<br> Reference number: CRM:***<br> Can I please get some feedback OR SOMETHING!!!! I specifically in each mail ask that I please do not want to wait another week for feedback. When I do get feedback, it's a one-liner email, so not sure why it would take a week for that! I have ALL my accounts with FNB, and this whole situation is leaving such a bad taste!!