bad bad bad service

Super disappointed with the consultants at the head office, they kept transferring me around for a whole hour, I had to take time off work on 12 September and yesterday totalling 2 hours and I was still not 100% assisted.i have paid up loans last month which were under review and apparently one of the payments was still unallocated and I made payments last month around the 22nd. I had a temporary loan that was handed over to Grunewald but because I was under debt review it was sent back to fnb and I have a refund on that account that is due to me. I was transferred around till they closed at 4:30. iam very frustrated and I need to clear my name soon so please I need the PAID UP LETTERS and my refund.And I am not going to re open my bank account with you guys after this THANK YOU!