Bad Bad Bad service

<p>I am a client of FNB for many years i was always very bsatisfied and recomended everybody to FNB. I got a sms stating i had to remember that my card expires. Also with ABSA (wich i dont like) i went to them and was helped and got a new card. I went to FNB Vaal Mall, sat outside the door for aproxamitly 4min, no one to open the door for me, a lady from inside came out and helped me with the doors to go inside. There i was met with this computer screen that wazs so high up i could not reach it, no one to help again, again the lady helped me to get a ticket, (i thought disabled and old people go to the next available person?) I went while waiting to see the Branch Manager, wich was very polite and helpefull. She said she will report the doors to head office and speak to the perosn that was supposed to be at the computer. I was told my card is not there and i had to go online and order it. I did, and asked to be delivered to three rivers. Vereeniging. Got the sms and was told the card is ready for collection. </p> <p>I went there and again was met with this computer that was way up there, but this time a lady asked me if i need something, (no i just come to the bank to do window shopping) I told her i am here to collect my card. She gave me a ticket and said go wait there. The computer said ticket no 55 counter 4, i was on my way there when this guy from FNB grabed my wheelchair arm rests and fulled me, i said what are you doing, he told me come here i make a mistake not counter for but collections. I told him dont grab and pull or push my chair il drive myself. Got to counter gave my ID card, then he saaid put your finger there, my hands is nearly in the closed position and he wanted finger prints. i told him a cant, next he said O the card is vereeniging brach, you must go there. I said no im not the pavment in town is unaccesable and i want it here. He called a lady she came looked me up and down, and said why dont you wanna go to town, i told her it my right to have the card delivered to where it is the best for me. She then said, we will cancelle the card order new one it will take 3-5 days but there is hollidays so longer. <em> said that FNB servie is up to ****, which she told me dont talk like that. She said come back when you get sms to collect. I want my card now delevered to my home , becouse i am fed up being sent all over and bad mannered people that they can talk to customers like they want, and because your FNB's are not accesable. </em></p> <p> </p> <p><em>Hope the CEO does something about this. </em></p> <p><em>Dawie </em> </p>