Bad bad bad or let’s say no service from FNB PRIVATE BANKER

Private Banker at FNB IS THAT SOMETHING YOU EAT??

So my private banker has been missing in action from day one every time a have a problem I have to call her 10times her line is always busy or she’s not available or don’t even reply to my message! Last time I waited 2weeks for her to get back to me and note that day I tried 5 times before I could get hold of her! Now I’m still waiting for a response from a week ago! Today there has been ***** on my credit card and it’s been blocked I tried calling since 9h00 this morning 3emails and now it’s 14h39 no response yet! Why do I have a private banker? Why do you even give this option! I begged my husband to come over to FNB from ABSA but now it looks like it’s me that’s going to change banks!! So disappointed!!!