1 reviews | Active since Dec 2016
Bad bad bad fnb connect service
<p>I took out a new fnb connect contract a few months ago because of reasonable data costs and ported from another carrier. now firstly I had the problem of my debit order going of on the 21st of every month instead of 1st as I instructed and then today....ho..ho...ho... and merry christmas. they more than doubled the costs on data bundles!!!!!!!!. 1. the consultant never told me it is only for 3 months that the data price applies . and calls are being recorded I believe. 2 No formal notice was given to me about a change in data tarrifs. I want my data price back to where it was asap. if not i will get my work to pay my salary back into my absa account because im infuriated at the moment and will not pay for services delivered on false pretences </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)