1 reviews | Active since May 2018
BAD BAD BAD CUSTOMER SERVICE
If you want to know which bank is the worst, ask me I have experienced it and that bank is FNB and its branch Diepkloof square.
I went there to reverse an unknown debit order and the lady that was assisting me referred me to the call centre dialled it for me and left me hanging there listening to the stupid music that rang for 40 minutes and I asked her is it a usual thing she confirmed with a confident "YES BECAUSE FNB HAS ONLY 1 CALL CENTRE NATIONWIDE", that means they don't have staff maybe probably they only have 17 agents to answer their 1 000 000 customers, thats wrong.
I remember applying for a job at FNB call centre and there was no job and probably theres still no job because they have enough staff but guess what, 1 hour waiting period should be enough for you as a customer, honestly I am totally unhappy and I am pulling out after this reversal.
Good day Tebogo Dlamini,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Tebogo Dlamini,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)