BAD BAD BA

I am just frustrated to be honest. Last month I requested FNB to do a once off debit on my Account for missed premium, that was not done instead I received an sms saying that they will debit 2 premiums on the 7th of December. I now received an sms saying that my Policy has lampse, I mean what the %$%$ is going on with FNB? Why must one resort to logging an Complaint in order to be assisted? Why is your service so pathetic?

I no longer have the Energy with this Bank!!!!