1 reviews | Active since Oct 2016
Bad attitute and inconsiderate service
I am soo fed up with FNB, please assist me with closing all my accounts with this useless bank.
A bank is meant to make your life easy, but with fnb be prepared to stress everyday. I had a courtesy of calling the homeloan department to make arrangement to pay on the last day of the month, as a changed employment but the useless, rude consultant could not help, they were not even prepared to listen.
I said aside funds to pay for smaller debit order the homeloan department took that money as they failed to postpone my payment to the 30th, I never missed payment even once, I don't know why I should be treated like I have a bad record, now my other debit orders are going to bounce and I will not pay for those charges, if FNB dares charges me after I called to make an arrangement I will make sure everyone I know stays away from this useless bank.
Good day k****tso,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Home Loans and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day k****tso,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Home Loans and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
