kS
khomotso S

1 reviews | Active since Oct 2016

15 Jun 2018, 10:30

Bad attitute and inconsiderate service

I am soo fed up with FNB, please assist me with closing all my accounts with this useless bank.

A bank is meant to make your life easy, but with fnb be prepared to stress everyday. I had a courtesy of calling the homeloan department to make arrangement to pay on the last day of the month, as a changed employment but the useless, rude consultant could not help, they were not even prepared to listen.

I said aside funds to pay for smaller debit order the homeloan department took that money as they failed to postpone my payment to the 30th, I never missed payment even once, I don't know why I should be treated like I have a bad record, now my other debit orders are going to bounce and I will not pay for those charges, if FNB dares charges me after I called to make an arrangement I will make sure everyone I know stays away from this useless bank.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jun 2018, 11:36
Official

Good day k****tso,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Home Loans and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

kS
khomotso S's update19 Jun 2018, 11:09
Reviewer Update
May you please reverse the R550 charged on my account for non payment of my debit order, or cancel all my accounts with FNB, I do not want to discuss anything further with your rude consultants, if you cannot reverse those charges please close my accounts, there are a lot more banks that can offer me far more better service.