Bad Attitude with No accountablity

I was in the process of making an atm deposit when the power failed. I had already put in the money and my card in the machine. The staff t Boulders branch didnt bother to come asssit when the power ent out but instead continued to sit in a group in the branch chatting. I had to ask the security personnel to call one of them. Patrick Mathye came out and I asked him what the process was as I had inserted over R5000 and my bank card when the machine blacked out. he informed me to come back when the power was restored to complete a form then wait 48 hrs for the money to be credited into my account. I asked him what guarantee did I have that all my money would be there when he started developing an attitude that it wasnt his problem that the power was out and that there was nothing he can do. He lacked consideration and was not the least apologetic for the inconvenience. I'm so upset because this Patrick guy should try to understand from a client's point of view instead of being arrogant and playing big. He has a thing or 2 to learn about customer service.