Bad attitude useless product from FNB

ANOTHER USELESS PRODUCT FROM FNB CALLED LOW ON CALL (LOC).Dealer sold me vehicle of over 500k with mechanical faults actually it needs new gearbox . I asked for help from LOC at FNB ,Below is their *we do not care attitude* .Remember If you have good legal rep ,they can assist with complaint to Ombudsman .Even the form has that section The above matter refers We acknowledge receipt of your email dated the 20th of June 2024 and content therein. Kindly take note that on our telephonic conversation with you, we have advised you to lodge a formal complaint with the dealership and that if you are not happy with their outcome, you can escalate the matter to Motor Industry Ombudsman of South Africa (MIOSA). Kindly be advised that we can only intervene once you have received the outcome from MIOSA by assessing the matter for possible cover. Kind regards, Portia Rikhotso Legal advisor