RM
Reuben M
1 reviews | Active since Dec 2012
12 Apr 2016, 16:40
Bad attitude towards customers
Is this a bad attitude or is lack of training, I went to the bank because I wanted just one page of my bank statement just to prove that I have a bank account, I knew that bank statement is highly expensive and I begged several times to the lady that was helping me that I need just one page and she just printed 3 pages, because she feels I am wasting her time but not the bank's time.I have to pay all pages myself R13 per page,is the bank forcing to get profit out of their customers for what they never wanted. Is this the way business is conducted at Fnb?
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Replies (1)
FNB (First National Bank)'s replyOfficial
13 Apr 2016, 09:30Hello robieross,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 904419.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 904419.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply13 Apr 2016, 09:30
Official
Hello robieross,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 904419.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 904419.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)