bad attitude staff

my son is an FNB customer for as long as i can remember... his card expired and application was made a month ago he got a message to say come fetch tor new card so he went to the bank only to find out card not available so he wanted to draw cash from the teller. he says the teller was rude and not helpful so go to home affairs to verify finger prints which he did the last time spending half the day and you all know how precious employment is at this trying times as a valued client the bank should have helped. now he stuck without money until his card is available... this is not the 1st time problem with FNB my daughter had to change bank cause the bank has no idea 1 month salary disappeared from her account 2 hours after it went in changing banks is a headache cause of debits ... don't trust FNB