Bad attitude results to bad service

I have never been undermined or disrespected by anyone in my life the two bankers are chatted with firstly disregarded my question and they did what they felt is what should be done second the kept on transferring my chat Yursa n Xolani I'm not sure who their manager is the need proper training Bongani did the same as they did but proper as he escalated the issue did not disrespected me so I need to understand ever since I upgraded never have I ever gotten help or is the service only for aspire I would the downgrade if that is the case