HL
Heilet L
1 reviews | Active since Jul 2012
25 Mar 2015, 09:45
bad attitude. please help
on the morning of the 25th of March 2015 I 've made several calls to fnb *** and *** and *** and NO ONE can help me. putting me through to another department cutting me off so many times and still no answer. nobody even TRY to help and such bad attitudes. Unbelievable. <br> I received an sms to say my petrol card expires in 30 days and can't be renewed. Just wanna know what's going on.
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Replies (1)
FNB (First National Bank)'s replyOfficial
25 Mar 2015, 10:28Hello lauralaura,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 654176 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 654176 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply25 Mar 2015, 10:28
Official
Hello lauralaura,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 654176 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 654176 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)