Bad Attitude of Service Consultant

Got to the FNB ATM in Goodwood Mall standing in a long queue with 3 working ATMs waiting to withdraw money.

Phelokazi Lindani, one of your service consultants jumps the queue to withdraw money without even communicating anything to the customers.

When questioned about it, she says in a very rude tone that there is a separate queue to wothdraw & other 2 atms are to deposit; & she walks away. This infuriated me even further; because she had the audacity to firstly not tell us as the customers about a "separate" queue, she also does so with an attitude & walks back into the branch. Another consultant was standing there who witnessed this; & from a customer's perspective; this is absolute pathetic & disgraceful service.

Kindly ensure u give ur staff proper training; in order to become more competent.

Regards; J