Bad attitude leads to loss of business

You pay So much money for bank fees, and this so called premium accounts, but the service still sucks. I called in and spoke with a lady named Amanda Bengu. Bad attitude is an under statement. I've been approached from other banks to switch, but unfortunately loyalty is one of my weaknesses. I've made so many friends and family switch to fnb, but today I regret it. I think that I will take up Absa banks offer to switch.