Bad attitude for assitance

I am use to having exceptional service with FNB be it at a branch, telephonically or with online banking. However today I received service that is defenitely below par for FNB.<br> <br> I am trying to locate a payment to my cheque account with FNB. Though this is from another bank, it was processed with immediate clearance. This usually takes 24 hours. However nearly 30 hours later, still no money?!<br> After calling FNB multiple times, I am simply told they cant do anything and I must either wait or follow this up with the other bank?! This after I have told FNB more than once the money was processed for transfer succesfully and they no longer can do anything on their side, this is a matter with FNB now?<br> <br> So is this a case of people being unqualified to do their damn jobs and too lazy at the call centre to assist clients properly, or merely one bank blaming another and in the end nothing gets done and ***** the client....<br> <br> In the meantime a large sum of money is either missing or floating in space?<br> <br> This is utterly unacceptable and forces previously happy client to resort to extreme measures yet again!!!!!