BAD ATTITUDE FNB TYGERVALLEY

I went to an ATM which is next to the branch in TYgervalley to withdraw money from ewallet, when the money was about to come out the machine reported OUT OF SERVICE so the money did not come out, i was standing there frustrated the branch was already closed, i knocked from the window because i could see there is still staff inside an employee by the name of Piete looked at me i told him what happened he said there is nothing he can do, there was no suggestion, he did not give me anything he just pulled up his shoulders, i stood there watching him moving up and down he looked at me as if he wants to ask what am i still doing there. i only wanted to know whether i should phone the call centre or i should come to the branch or i should wait for the machine. I stood there for more than ten minutes thinking if i leave someone will get my money. He was so rude and inconsiderate. I am the client of first national bank, i did not expect such treatment. He needs to be taken to a customer service training again.