MW
Melinda W

1 reviews | Active since Dec 2010

09 Feb 2016, 14:37

Bad Attitude/Billing

I opened a business account with FNB in 2012 however when I opened the account I was not informed of the better monthly fee structure that don't charge you for each and every transaction leading to an R400 monthly banking fee for a small businnes with no overdraft facility-just straight forward day light *******. I have been approached by another bank to move my account for a mere 50% of what FNB charge. When I phone the business accounts a very tired and nit interested consultant told me that she can switch the account immediately but that I would be charged pro-rata immediately for the new fee structure, this after robbing me for 3 years - honestly? Only reason I am loyal is because all my other accounts are with FNB but I am happy to move as FNB is clearly becoming sharks exploiting small business instead of supporting them! Short sighted I would say!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Feb 2016, 15:10
Official
Hello melindaw,


Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 865456.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)