Bad attitude,bad service

On the 20th March i went to FNB private lounge as a card holder.i was told my card only allows the card to holder to got it.i adked if i can pay additional fees for my 2 year and 8 year old like they advertised on their website but they denied it.i asked if i can take my two year old to the bathroom but they couldnt badge since i couldnt leave them behind.i was so dissapointed that they denied my 2 year old child a cess to the mere bathroom?my own bank treated me as if im a stranger.im considering moving my bank because they definately advertising under wrong pretext