Bad attitude and unhelpfull
<p> I went to FNB Bank City branch in Johannesburg and i wanted to print my bank statement via internet banking only to find that the system only issues me with quoterly bank statement, I then called one the FNB consultant inside the branch to assist and she could not help me with an attitude, All i wanted was to be able to print my current three months bank statement on the branch and they told me i can only get that via a consultant printing it for me, IT IS UTTER DISGUSITING TO RECEIVE SUCH A SERVICE FROM THE BANK THAT CLAIMS TO BE THE BEST AND DELIVER A QUALITY SERVICE TO THEIR CUSTOMERS , hence even today i can still not access my current three months bank statement electronically to make a print out.</p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is 953399.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is 953399.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
