Bad attitude and service to the public

FNB should really consider URGENTLY training on CUSTOMER CARE. FNB is becoming a high risk bank to deal with. They EMPLOY people with ABSOLUTELY no formal qualifications or identification on. A CALL CENTRE with no knowledge of investment. FNB REFUSE TO CONTACT YOUR LOCAL BRANCH TO SCHEDULE AN APPOINTMENT WITH AN INVESTMENT ADVISORY SPECIALIST, if you don't agree to give all your PERSONAL AND CONFIDENTIAL INFORMATION TO A PERSON ON A CUSTOMER CARE LINE THEY REFUSE TO ASSIST YOU(in this modern day of high crime that they FNB send you daily warnings about people calling you requesting account info from you. NOT MY CUP OF TEA I HAVE NO OTHER OPTION THAN TO CHANGE TO A BANK WHO HAVE PROFESSIONAL INFORMED QUALIFIED STAFF INVESTMENT SPECIALISTS WHO HAVE NO PROBLEM TO MAKE AN APPOINTMENT THAT THE CLIENT CAN DISCUSS EYE TO EYE C O N F I D E N T I A L business.