Bad attitude and poor service

I went to the branch to collect change for my business as per the order I placed on 3/2/2015. When I got there after waiting in the que for almost an hour I was told that the supervisor was out on lunch and we need to wait for her to return. The teller had no idea what time Vanessa would be back. We waited again for almost an hour. When she got back, she told me that due to me she had to cut her lunch short and it is her \constitutional right"to take lunch. We eventually got our change. We went to the manager on duty (Thupetsi) to complain. Waited again for +- 15minutes. He sat at his desk saw me waiting"