Bad attitude and not willing to help

Good day,<br> <br> I have a complain, I called a premier suite customer care.<br> <br> I asked to be transferred to share saver department, then I was transferred and spoke to Hope.<br> <br> He asked me to give him my ID and I did, again he asked me to give him my address and I did.<br> I thought those 2 were enough to identify that I am the account holder and on top of that I told him I am calling for share saver, meaning now I gave him 3 things to prove that I am the owner of the account but still he insist that I have to give him another account which I don't understand why. Cause I already gave him enough.<br> <br> It feels like he doesn't want to help me or he just have a bad attitude towards people.<br> <br> He shouldn't be working with people like that.<br> <br> I wanted help about share saver I have with FNB, I don't know how it works. And I guess he doesn't know as well because if he does he would have helped me than doing what he just did.<br> <br> Please get someone to help me.