SD
Sandra D

1 reviews | Active since Oct 2011

18 Dec 2015, 13:59

bad attitude and no customer service at all

We waited for over 30 minutes on the withdrawals teller section only to be told to wait for 25 <br> minutes they are now taking deposits. When we ask Pauline why should we wait after we waited for so long she said so what must she do either we wait or we leave. This is not expectable its not like we do have things to we cant be waiting there the whole day. If they have enough customers they should tell us we can take our business some where else. Angry customer

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Dec 2015, 14:32
Official
Hello irritated custom,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 835233.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)