bad attitude and level of incompetency in their wo

I was trying to make a payment at fnb and I was told they cant help me, their approach towards me was very unacceptable, especially for the mere fact that I am not their account holder but a competition, everybody in the bank was listening to the manner in which they were addresing me, they are *********** I must say,my mother has an account with these people I am going to make sure that she close her account with them, we dont need that kind of attitude in the banking industry especially when competition is rival, I will make sure that every friend of mine close their accounts with them