1 reviews | Active since May 2012
BAD ATTITUDE AND LACK OF SERVICE FROM FNB YOUTH ACCOUNT DEPARTMENT!!!!
For the past year, I have been receiving emails asking me to send documents to fnbkyc in order to confirm the 3 Youth accounts I have with them. I have sent NUMEROUS emails with all documents requested and asked SEVERALLY for receipt of documents and acknowledgment of emails all to no avail! Instead, I keep receiving threatening warning emails to send the docs! I HAVE CALLED THEIR CUSTOMER CARE FOR THIS DEPARTMENT AT LEAST 20 TIMES, BUT I KEEP GETTING TOLD THEY ARE EXPERIENCEING HIGH CALL VOLUMES AND ASK ME TO LEAVE A MESSAGE!! I have made up my mind the best thing to do is just to close these accounts. There has been no accrual on it anyway so i see no point in keeping the account.
I AM SO DISAPPOINTED BY THIS ATTITUDE AND LACK OF SERVICE FROM FNB YOUTH ACCOUNT DEPARTMENT!!!!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)