Bad attitude and lack of help

I opened a cheque account with you and was promised that my salary will be switched on my behalf and up to now that has not been done yet am incurring monthly charges. I called today complaining and the guy I spoke to couldn't care less how I felt. He was very rude as far as I am concerned in that he saw nothing wrong with me incurring costs for services I wasn't getting and said nothing to resolve my problem except saying I should now do the switch myself and when I said I see no need for me to continue with the account where I am incurring the costs, he said it's up to me what i want to do.<br> <br> This is totally unacceptable and very unprofessional for a service provider to treat customers like that. I am very disappointed.<br> <br> <br>