Bad attitude
<p>I went to your branch in Carlton Center and I must say that I got a very bad service....this lady who was assisting me has a name tag that was hidden by a black scarf she was wearing but I could hear from her friend or colleague (Khutso) calling her Mbali....firstly she did not greet me she just grabbed the deposit slip and money without saying anything....I was so shocked...i work in a customer service industry and I know how to make a customer feel at home....first impressions last I will never ever bank with FNB due to the service I got...</p>
Good Day dineo-khunou,
My Apologies for the bad experience you've had with our Branch.
This is rather disappointing to hear as the purpose of the our Staff is to provide our customers with great service and assistance and not to cause frustration.
This matter has been assigned to our management team for further investigation.
We sincerely apologise for any inconvenience and frustration caused. We'll address the points you've raised with the responsible parties and will provide coaching where necessary to prevent such a disappointing experience from happening again. Complaint reference 939162.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good Day dineo-khunou,
My Apologies for the bad experience you've had with our Branch.
This is rather disappointing to hear as the purpose of the our Staff is to provide our customers with great service and assistance and not to cause frustration.
This matter has been assigned to our management team for further investigation.
We sincerely apologise for any inconvenience and frustration caused. We'll address the points you've raised with the responsible parties and will provide coaching where necessary to prevent such a disappointing experience from happening again. Complaint reference 939162.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)