Bad attitude

On the 19/12/15 my wife went into the branch in brixton to get a payment reversed that was taken off my account and I paid cash for @ especially for you in greymont and Errol gave my wife documents to sign for the payment that was still hanging to be returned to my account. On the 28/12/15 when I went back into the branch to make sure that this was done I was told that he send the paper work my wife signed to the wrong department and that he now has to send it to the correct department and it will take 7 working days. <br> <br> Why should I wait 14 working days for the money to be returned because he could not do his job right the first time. <br> <br> Errol is really not a helpful person. He has a very unhelpful attitude towards customers.