Bad attitude

I'm a client at FNB with a platinum account and I took my brother into the branch at Delmas today to open a 32 Notice account. Whilst waiting to see a consultant a lady came up to us and asked if she could help. We then told her we wanted to open the account, she was so rude and didn't even give us a chance to explain what we wanted. I'm sorry this is just unacceptable if she doesn't know how to work with people she shouldn't be in a bank. I've never experienced suck *** attitude from Carnival mall FNB where the staff is always friendly and helpful. Maybe this *********** staff member needs training. So disgusted with Delmas will go back tomorrow to take down her name and photo then I will upload that aswell.