Bad attitude

I am a FNB client since 1992. Today I went to a FNB branch at the Grove Mall in Pretoria. The reason was to get information about a possible study loan for my daughter. At the entrance of the bank I was met by the branch manager. What a disappointment. He knew nothing and could not assist me with any of my questions. He advised me to go to ABSA for a better deal. I must point out that he is the MANAGER. When I asked why he as the manager does not know he told me he knows other things. Why does the manager, the boss, of the branch stand there like a useful flower arrangement if it serves no purpose.

(At Absa I was assisted immediately and all my questions were answered by a competent employee of Absa ).