Bad Attitude

Today at exactly 12:28 I called FNB contact Centre(the person who answer the phone mentioned something like Telephone Banking department) to dispute Untheorized debit order, The call lasted for 12 mins and 41 seconds. My call was answered by a consultant who advised me that he won’t be able to assist me, what ****ed me off about this process is not everyone goes around carrying their bank cards No security question were asked but the excuse was I don’t have my bank card.

Then I asked to speak to someone superior maybe I will be assisted, then someone was called by the name of Francois Geldenhuis(I am sure not his real name) who was not friendly and who is disrespecting MR know it all. When I asked this *********** person his surname said he doesn’t see the necessity of giving out his surname to me, someone who was called to assist me as manager

Shame FNB I used to rate you highly, but after today’s experience I find you boring and unhelpful. If something happens to my account because I don’t have my bank account you won’t be able to assist me or entertain me? sies FNB!!!!!!!!!!!!!!