Bad Attitude

Item: FNB (First National Bank)
Rating: 1
Author: Lungile N

I called FNB, to try and resolve this issue. I have an amount of R2143 that was taken off my account on the 6th November 2017. I have been in contact with the service provider since the 6th to try and resolve this and till to this day I’m still waiting. Unfortunately I cannot wait any longer, it’s been more than 8 days and I haven’t received my refund.

FNB as my bank can I have my money back. I need this sorted out. Why does one need to go through so much every time when it comes to FNB.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

14 Nov 2017, 12:25

Hello lungi1989,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

FNB (First National Bank)'s reply14 Nov 2017, 12:25

Official

Hello lungi1989,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

Lungile N's updateReviewer Update

14 Nov 2017, 13:16

Kindly note that I was called by a Winnie Masilela from your complaints desk who couldn’t assist me. I will have to wait for another 5 days before FNB resolves my query. I specifically stated that I am unable to wait again. Why does one need to go through so much with FNB? I am the account holder and I am requesting FNB to assist me.

Lungile N's update14 Nov 2017, 13:16

Reviewer Update