TZ
THANDO Z

1 reviews | Active since Feb 2014

16 Jul 2015, 13:01

BAD ATTITUDE

I went to the Eastgate branch to deposit money i got there at 11:00 there no host in the branch i went to the tellers there were 3 of them who long to make a simple deposit it took more 15muntes to assist one client ,i then went out i find the host when i was talking to him a white man came and he just left me to help him without any explanation whe he came to make just said to the atm its a service and he was very rude to me so i just left him and went back to the line becouse BLACK are no important at FNB ,and waited for 40 min for a simple deposit to WESBANK .in GENERAL FNB IS WORSE BANK EVER IN SERVICE THEIR SERVICE IS NOT LIKE IN THEIR ADs

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Jul 2015, 13:34
Official
Hello ABTZ077,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 723238.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)